6/30/07 10 AM: Still no email from anyone on the activation issue, so, under the theory that only the East Coast would be awake and that wait times would be less, called AT&T Customer Service. Spoke with a very nice lady who informed me that, indeed, the old AT&T contract was the issue. After consulting her supervisor, she explained that the would need to convert my contract to a “new” standard AT&T contract, and then to an iPhone contract.

Hmmm…

The first step went smoothly, but she couldn’t get me switched to the iPhone contract. After more checking she gave me another number to call and tried to transfer me to that department. Two disconnects and 50 minutes later I finally got through. The lady who answered said she didn’t know what to do, and suggested I try to activate the iPhone again with iTunes. No joy. She put me on hold, where I was disconnected after another 10 minutes.

AT&T is not giving me a warm, fuzzy feeling. And judging from reports on the web, I’m not alone.